{"id":243,"date":"2024-10-24T05:04:56","date_gmt":"2024-10-24T05:04:56","guid":{"rendered":"https:\/\/www.artauk.com\/blog\/?p=243"},"modified":"2024-10-24T05:04:56","modified_gmt":"2024-10-24T05:04:56","slug":"uplift-your-indian-food-restaurant-12-fruitful-tips-on-the-best-customer-service","status":"publish","type":"post","link":"https:\/\/www.artauk.com\/blog\/uplift-your-indian-food-restaurant-12-fruitful-tips-on-the-best-customer-service\/","title":{"rendered":"Uplift Your Indian Food Restaurant: 12 Fruitful Tips on the Best Customer Service"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Customers in the UK today crave delectable Indian dishes and an excellent dine-in experience. That\u2019s where outstanding customer service is needed.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Are customers only seeking traditional foods and classical music? Not really. They desire top-notch service from the moment they walk through the door to the moment they leave the restaurant.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">From special dine-in to online food ordering systems, customer service prevails everywhere. It wins market leadership and even reputable restaurant awards if efficiently implemented.\u00a0<\/span><\/p>\n<h2><b>A Restaurant\u2019s Good Customer Service in Essence<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Translating good customer service into a restaurant business means serving more than just delicious foods; it also includes:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A proper welcome, either dine-in or over a phone call\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The correct information on food items<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Being well-versed on your menu\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Inviting ambience and cleanliness\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Diverse food options with suitable drinks\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Reasonable prices for food, not decoration\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Attending to customer problems and complaints\u00a0<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Remember, enhanced customer service turns a large following into loyalty.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It\u2019s also a subject to winning prestigious food industry awards. If you haven\u2019t run for any award yet, consider<\/span><a href=\"https:\/\/www.artauk.com\/\"> <span style=\"font-weight: 400;\">ARTA<\/span><\/a><span style=\"font-weight: 400;\"> (Asian Restaurant and Takeaway Awards), a highly acclaimed British award institution.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Dubbed the \u2018Oscar of the Curry Industry,\u2019 ARTA judges the optimum level of customer service, as well as amazing cuisine, environment, compliance, etc.\u00a0\u00a0<\/span><\/p>\n<h2><b>Problems in Indian Food Restaurants\u2019 Service<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Before jumping onto the tips, you should identify the problems Indian restaurants usually struggle with. Here\u2019s a glimpse of it below:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Passive Food Suggestion:\u00a0<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Upon not getting active suggestions from the waiters, customers often order whatever they feel like and end up disappointed.\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Charging High Prices for Ambience:\u00a0<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Typically, some Indian restaurants charge extra for luxurious decorations, which customers surely appreciate but are unwilling to pay for.\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Unauthentic or Tasteless Food:\u00a0<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Unauthentic or tasteless food can indeed cause lasting dissatisfaction in customers, deterring them from returning to that eatery again.\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Losing Touch of Culinary:\u00a0<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Often, chefs lose their mastery of cooking over time. With declining taste and quality, even the most loyal customer will gradually switch to a different restaurant.\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Wrong Order:<\/b><span style=\"font-weight: 400;\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">It\u2019s a common scenario that a customer might receive a paneer tikka masala instead of the chicken tikka masala they ordered. However, not correcting or preventing this blunder can lead to a bad reputation for the restaurant.\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Inefficient Correspondence:<\/b><span style=\"font-weight: 400;\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Inefficient correspondence, such as improper responses to reservation queries or complaints, is often seen in Indian food restaurants in the UK. Not correcting this problem shows your lack of resourcefulness.\u00a0\u00a0<\/span><\/p>\n<h2><b>(4+4+4) Tips for the Best Customer Service in Your Indian Food Restaurant\u00a0<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">To solve the existing problems, apply these twelve proven tips in terms of staff etiquette, restaurant\u2019s environment, and food service:\u00a0<\/span><\/p>\n<h3><b>4 Tips on Improving Staff Etiquette<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Your staff is the face of your restaurant\u2019s brand. Hence, it\u2019s essential to improve their service, including manners and skills.\u00a0<\/span><\/p>\n<ul>\n<li aria-level=\"1\">\n<h4><b>Start with An Appropriate Welcome\u00a0<\/b><\/h4>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Customers will sense your restaurant\u2019s level of excellence when they walk through the door. Hence, a perfect welcome can go a long way. Appoint someone at the entrance to motion each guest with an appropriate salutation and smile.\u00a0<\/span><\/p>\n<p><b>Note:<\/b><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">You can dress your gatekeeper in traditional Indian kurta-pajama for men or salwar-kameez for women, or whichever applies.\u00a0\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\">\n<h4><b>Attend Your Customers Quickly\u00a0<\/b><\/h4>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Once your customers are welcome aboard and seated, don\u2019t make them wait longer. A server well-versed in your menu must attend to them with an attitude to serve their requirements. Mention specials to the customers.\u00a0<\/span><\/p>\n<p><b>Note:\u00a0<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Mention special items once. Twice if you\u2019re asked to.\u00a0\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Repeat the order so every item is included during preparation.\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\">\n<h4><b>Solve Their Problems Immediately\u00a0<\/b><\/h4>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Customers may come across issues like bad lighting, excess spice, bland taste, etc. The person responsible (a manager, server, or head chef) should address these problems immediately.\u00a0<\/span><\/p>\n<p><b>Note:<\/b><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Listen carefully to what your customer has to say.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Keep an eye contact with the customer while listening.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Don\u2019t argue, maintain a problem-solving attitude.<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\">\n<h4><b>Train Your Staff Regularly\u00a0<\/b><\/h4>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Regular training and workshops are crucial to keep your staff in their best shape. Maintain an annual training schedule including topics, such as personal hygiene, food safety, bussing (table management), effective communication, proper customer service, etc.\u00a0<\/span><\/p>\n<p><b>Note:<\/b><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Train based on individual responsibilities.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Training on mannerisms, personal hygiene, etc., is for all staff members.\u00a0<\/span><\/li>\n<\/ul>\n<h3><b>4 Tips on Enhancing Restaurant\u2019s Environment\u00a0<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Below are five tips to enhance your customer experience through an inviting environment:\u00a0<\/span><\/p>\n<ul>\n<li aria-level=\"1\">\n<h4><b>Bring Regional Ambience\u00a0<\/b><\/h4>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Your Indian restaurant must be cohesive according to your cuisine&#8217;s speciality. For a South Indian restaurant, you can blend red, saffron, and golden while furnishing. For a North Indian restaurant, consider carved wooden panels, patterned tapestries, regal furnishing, etc.\u00a0<\/span><\/p>\n<p><b>Note:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Decorate the entrance with traditional arts and crafts.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Dress the gatekeeper in the regional iconic dress code.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Consider live classical music or soft songs playing in the background.<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\">\n<h4><b>Add Proper Lighting\u00a0<\/b><\/h4>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">With the right lighting fixtures, you can create an appropriate mood and welcoming tone. Warm and soft lighting work best for an intimate atmosphere, while bright and white lights are suitable for an energetic ambience.\u00a0<\/span><\/p>\n<p><b>Note:<\/b><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ensure the proper lighting contrasts with interior decoration.\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\">\n<h4><b>Install Natural Elements\u00a0<\/b><\/h4>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Install natural elements to make your Indian restaurant look healthier and eye-soothing. Water elements like a fish tank or fountain can create a calm ambience. However, going green by strategically setting plants can be more inviting.\u00a0\u00a0\u00a0<\/span><\/p>\n<p><b>Note:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Keep water bowls with lotus floating on the water for a spiritual ambience.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">For sustainable decor, use clay pots or bamboo-made decorative items.\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\">\n<h4><b>Arrange High-Quality Seating\u00a0<\/b><\/h4>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Comfortable seating is essential for a nice dining experience. Customers shouldn\u2019t feel irksome while enjoying gourmet Indian food. However, ensure a balance between functionality and aesthetics in seating arrangements for a wonderful customer experience.<\/span><\/p>\n<p><b>Note:<\/b><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Consider additional bar or booth seating for movability.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Arrange a mix of outdoor, semi-outdoor, or terrace seating with charpai, floor cushions, lanterns, umbrellas, and so on.\u00a0\u00a0<\/span><\/li>\n<\/ul>\n<h3><b>4 Tips on Improving Food Experience\u00a0<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Fumbling with food experience can severely crack your restaurant\u2019s reputation and brand image. Follow the tips below to avert such consequences:\u00a0<\/span><\/p>\n<ul>\n<li aria-level=\"1\">\n<h4><b>Make Proper Appetiser Suggestions\u00a0\u00a0\u00a0<\/b><\/h4>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Your server must make hearty suggestions to the customers on appetisers. This is a perfect strategy for first-timers to introduce themselves to diverse Indian flavours.\u00a0<\/span><\/p>\n<p><b>Note:\u00a0<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">For a crispy and fresh start, suggest chicken or <\/span><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/www.chefonline.co.uk\/zoya-indian-amp-vegan-southwark-park-rd-london-se16\/menu\"><span style=\"font-weight: 400;\">vegetarian samosas<\/span><\/a><\/span><span style=\"font-weight: 400;\">, paneer or vegetarian pakoras, puri, dhokla, etc.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">For meaty starters, suggest lamb chops, keema naan bites, <\/span><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/www.chefonline.co.uk\/akash-tandoori-southfields-south-west-london-sw18\/menu\"><span style=\"font-weight: 400;\">chicken tikka<\/span><\/a><\/span><span style=\"font-weight: 400;\">, etc.\u00a0\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\">\n<h4><b>Share Proper Information on Spice Levels<\/b><\/h4>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Not all customers can tolerate the intense spiciness that Indian foods are well-known for. So, ask whether they like their dishes heated high, medium, or low. Also, you can suggest they start on mild spice levels and gradually go up.\u00a0<\/span><\/p>\n<p><b>Note:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Be specific about the different spice levels of each dish on your menu.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Mention the names of the spices used in each dish.\u00a0\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\">\n<h4><b>Suggest Suitable Portion Sizes\u00a0<\/b><\/h4>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Indian dishes usually come in large portions. Customers in a large group may take this positively. Thus, we suggest they order dishes of large or family-style servings so they can share each item among themselves.\u00a0<\/span><\/p>\n<p><b>Note:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Sharing helps prevent waste, while each group member can try varied tastes and flavours.<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\">\n<h4><b>Serve the Right Drinks and Desserts\u00a0<\/b><\/h4>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">An Indian dine-in is never complete without suitable drinks or desserts. So, suggest comforting beverages like lassi, masala tea, etc., to cool customers\u2019 taste buds after relishing intense spicy dishes. Desserts like <\/span><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/www.chefonline.co.uk\/taste-of-nawab-chipping-barnet-north-london-n10\/menu\"><span style=\"font-weight: 400;\">rasmalai<\/span><\/a><\/span><span style=\"font-weight: 400;\"> or <\/span><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/www.chefonline.co.uk\/maharajah-indian-cuisine-forest-hill-london-se23\/menu\"><span style=\"font-weight: 400;\">gulab jamun<\/span><\/a><\/span><span style=\"font-weight: 400;\"> can subdue the sharp effect of spices in their stomach.\u00a0<\/span><\/p>\n<p><b>Note:<\/b><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">In summer, suggest cool and refreshing desserts like kulfi, mango shrikhand, falooda, etc.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">In winter, <\/span><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/www.chefonline.co.uk\/amchur-restaurant-and-bar-windsor-slough-sl4\/menu\"><span style=\"font-weight: 400;\">gajar ka halwa<\/span><\/a><\/span><span style=\"font-weight: 400;\">, cardamom cheesecake, pistachio halwa, etc, can be warm, rich, and nutritious desserts.\u00a0<\/span><\/li>\n<\/ul>\n<h2><b>Key Takeaways<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Providing the best customer service in a restaurant isn\u2019t about just food. It\u2019s about optimising every department to ensure a completely satisfactory experience. The key points you can take away from this article are:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">High-end customer experience entails overall experience, from entering your restaurant to exiting it.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">You must identify the existing problems in your restaurant to take corrective actions.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Invest in enriching customer service regarding staff etiquette, environment, and food serving. <\/span><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Customers in the UK today crave delectable Indian dishes and an excellent dine-in experience. That\u2019s where outstanding customer service is needed.\u00a0 Are customers only seeking traditional foods and classical music? Not really. They desire top-notch service from the moment they walk through the door to the moment they leave the restaurant.\u00a0 From special dine-in to &hellip; <a href=\"https:\/\/www.artauk.com\/blog\/uplift-your-indian-food-restaurant-12-fruitful-tips-on-the-best-customer-service\/\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">Uplift Your Indian Food Restaurant: 12 Fruitful Tips on the Best Customer Service<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":244,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[],"class_list":["post-243","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk-restaurant"],"_links":{"self":[{"href":"https:\/\/www.artauk.com\/blog\/wp-json\/wp\/v2\/posts\/243","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.artauk.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.artauk.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.artauk.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.artauk.com\/blog\/wp-json\/wp\/v2\/comments?post=243"}],"version-history":[{"count":1,"href":"https:\/\/www.artauk.com\/blog\/wp-json\/wp\/v2\/posts\/243\/revisions"}],"predecessor-version":[{"id":245,"href":"https:\/\/www.artauk.com\/blog\/wp-json\/wp\/v2\/posts\/243\/revisions\/245"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.artauk.com\/blog\/wp-json\/wp\/v2\/media\/244"}],"wp:attachment":[{"href":"https:\/\/www.artauk.com\/blog\/wp-json\/wp\/v2\/media?parent=243"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.artauk.com\/blog\/wp-json\/wp\/v2\/categories?post=243"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.artauk.com\/blog\/wp-json\/wp\/v2\/tags?post=243"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}